A medical device voluntary recall was issued in October 2025 to alert customers with Pad-Paks that have an expiry date between April 17, 2025 – August 1, 2029, of a potential bent locator pin issue, and to provide instructions to ensure the Pad-Pak is properly inserted into the Heartsine Samaritan Pad device. The manufacturer has indicated that this concerns a very small number of Pad-Paks. Full details are attached and linked. Please direct any queries by email to: [email protected]
To check whether your Pad-Pak has bent locator pins, the following steps are advised by the respective service team:
- Check the expiry date: The expiry date can be found on the back of the Pad-Pak. You need to check Pad-Paks with expiry dates between 17-04-25 and 01-08-29.
- Check the locator pins: Remove the Pad-Pak from the AED. Check that the locator pins are straight using the image as a guide.
- Replace the Pad-Pak: Slide the Pad-Pak back into the AED.
- Test the AED: Press the on/off button to turn on the AED. If the AED plays the instructions, you do not need to do anything and can rely completely on the AED.